Landlord Information

What is a property condition report?

This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition. This final inspection is carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys. Each item on the commencement condition report is checked off to make certain that the property is in the same condition as when the tenant took possession. It is during this inspection that any damage to the property (i.e. damage other than "fair wear & tear") which need to be rectified by the tenant is identified.

What is a routine inspection?

Routine inspections are conducted after a tenant takes possession of the property and can be conducted as often as every six months. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required.

A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the property management team will contact you to discuss items noted on the report.

What happens when a tenant stops paying rent?

When a tenant falls behind in their rental payments they are issued with a notice of breach advising them that they are behind and requesting that they rectify the problem. If this is not done within the statutory time period then a termination notice is issued requiring that they vacate the premises.

How do tenants pay their rent?

Tenants have several options to pay their rent, leaving no excuse for late payments.
- With cash in person.
- By cheque or money order.
- Internet banking through the tenant's chosen financial institution.
- Direct debit from their nominated bank account, in which cases we supply the tenant with our account details to arrange an automatic transfer.
- Centrepay, whereby rent is taken out of the tenant's government pension or allowance.  The cost of Centrepay (currently $0.90 per payment plus $0.09 GST) is incurred by the landlord and may be tax deductible.

When does the rent money get paid into my account?

Unless we are instructed otherwise, all monies received on your behalf are held in our trust account until paid to you by way of direct debit to your nominated bank account.  This occurs on the first business day of every month.  A statement is issued at the same time outlining the debits and credits for that month.